examination and treatments for a new patient(please think of what I ask)

Ph.D. Win is doing examination and treatments for a new patient she has a tingling and numbness for 17 years, she did nerve tests and saw specialists, they wanted her to do surgery for her carpal tunnel syndrome, but she doesn’t want to do the operation, then she chooses to do acupuncture. first, we need to know whether it is carpal tunnel syndrome. second, whether the nerve test is correct? third, why do the doctors never do the hand examination, for example, the feeling and reflection? finally, it is good after surgery? how about my treatment? ( we will know after 3 sessions) please think of them what I ask.